FREE SHIPPING Worldwide

Shipping

At Viwi our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. All orders will be dispatched from our warehouse within 3 business days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Domestic orders are dispatched from our warehouse in U.S and will be shipped via USPS(5-7 business days). International orders will take about 15-22 business days and will be shipped from our warehouse outside of U.S. 

* All shipping times exclude clearance/customs delays

* Please note that these are estimated delivery time, therefore Viwi is not able to guarantee delivery dates.

How can I track my parcel?

When your order is shipped, an email containing a tracking number will be sent to you. This number allows you to easily track the whereabouts of your order. Tracking data will not update until 1 day later so do not worry if your tracking number doesn't work immediately.

Taxes and duties

All international orders may be subject to taxes and duties. Viwi is not responsible for any taxes or duties applied to your order. Please contact your local customs office for further information regarding taxes and duties.

Refunds policy

Once an item has been shipped, Viwi shall not be responsible for any uncollected parcels which includes presenting an incomplete or wrong address. Customers are also fully responsible for all local customs or tax fees and, no refunds shall be made in cases where the customer is unwilling to cover these fees. No refunds shall be made in such instances, (value forfeited) and a shipping fee will be incurred if parcels are requested to be shipped out again. This shipping fee is not covered under our free shipping service, which only covers the first delivery fees upon purchase.

Returns

We do not offer returns due to hygiene reasons. 

What if my items are damaged or defective?

If you received a damaged or defective product, please email viwiofficialshop@gmail.com with your order number and a photo of the damaged.

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