If you are not entirely satisfied with your purchase, we're here to help.

Returns

You can be eligible for a refund or exchange while you are on our time frame policy of 15 days after receiving your products

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and your item needs to have the receipt or proof of purchase.

Please do not send your purchase back to the manufacturer (please contact our customer service team by mail to this address:viwi.official@gmail.com.

Exchanges (if applicable) 
we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email atviwi.official@gmail.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Refund will be given if the item is significantly different than described or shown on our site.

There are certain situations where only partial refunds are granted (if applicable) 

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Lost in Transit

We will be happy to send you a replacement in case your order was lost in transit or has not been delivered by the courier. Please note replacements are also sent via regular shipping thus items may take up to 20 business days to be delivered. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To find out more information please contact customer support at viwi.official@gmail.com
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